The Foundation recognises that everyone who uses our services, activities and/or facilities has the right to a high standard of service and a right to complain if they are not happy with any aspect of what we do. 

The Foundation will review this Complaints Procedure and best practice at least annually. In addition, more frequent reviews will be undertaken following a change in safeguarding legislation; following the implementation of a new activity or service which involves contact with children and/or adults at risk; following a safeguarding incident within the Foundation (or one which directly concerns or affects the Foundation); and/or following a significant organisational change.

View our Complains Policy here